One AI agent. Every messaging channel. One inbox.
Connect WhatsApp, Facebook Messenger, and Instagram DMs with one click. Brian replies everywhere your customers message you.
Your customers don't just visit your website. They message you on WhatsApp, Messenger, and Instagram. With Brain Buddy's messaging channel integration, your AI agent handles all of them from one dashboard. Click 'Connect with Facebook', authorise your accounts, and Brian starts replying instantly. Every conversation flows into your unified inbox alongside web chats, with full AI intelligence, lead capture, and handoff to your team when needed.
Why this matters for your business
One-click connection
No API keys, no tokens, no developer setup. Click 'Connect with Facebook', select your page, and you're live. The OAuth flow handles everything automatically.
Unified inbox
WhatsApp, Messenger, Instagram, and web conversations all appear in one inbox. Each has a channel badge so your team knows where it came from. One place for everything.
Same AI, every channel
Brian uses the same knowledge base, personality, and Self-Learning Engine improvements across all channels. Consistent, accurate answers everywhere.
Handoff works everywhere
When a WhatsApp or Instagram visitor needs a human, your team gets notified and can reply from the same Live Chat dashboard. No switching between apps.
How it works
Go to your chatbot config and open the Messaging Channels tab
Click 'Connect with Facebook' on the channel you want (WhatsApp, Messenger, or Instagram)
Log in with Facebook and select your Page or WhatsApp Business account
Brain Buddy automatically configures webhooks, access tokens, and subscriptions
Brian starts replying to messages on that channel immediately
All conversations appear in your Conversations inbox with channel badges
Who this is for
Businesses that receive customer enquiries on WhatsApp, Messenger, or Instagram daily
Service businesses in trades, health, hospitality, and professional services with multi-channel customers
Teams that want one dashboard for all customer conversations instead of checking multiple apps
Combined with the Self-Learning Engine™
WhatsApp, Messenger & Instagramgets even more powerful when paired with Brian's Self-Learning Engine. He analyses how visitors interact with this feature and automatically optimises his approach over time.
Learn about the Self-Learning EngineFrequently asked questions
Which messaging channels are supported?
WhatsApp Business, Facebook Messenger, and Instagram Direct Messages. All three connect through a single Facebook OAuth flow.
Do I need a Facebook Business account?
Yes. You need a Facebook Page connected to your business. For WhatsApp, you also need a WhatsApp Business account connected to your Facebook Page.
Does Brian use the same knowledge base across all channels?
Yes. Brian uses the same knowledge base, conversation style, and Self-Learning Engine improvements across all channels. You maintain one configuration that works everywhere.
Can my team reply on WhatsApp and Instagram from the dashboard?
Yes. When Brian hands off to a human, your team replies directly from the Brain Buddy dashboard. The visitor receives the reply in WhatsApp, Messenger, or Instagram without your team needing to open those apps.
Is messaging channel support included in all plans?
Messaging channels are available on Pro plans ($149/mo) and above. The Starter plan focuses on website chat.
Try WhatsApp, Messenger & Instagram for free.
14-day trial. No credit card. Brian is ready when you are.
Australian made. Built for businesses worldwide.