Brian senses frustration before your visitors say a word.
Proactive human handoff. Not reactive.
Brian analyses the tone and pattern of each visitor's messages in real time. Capital letters, multiple exclamation marks, negative language, short frustrated replies. When these signals accumulate, Brian doesn't wait for the visitor to ask for a human. He proactively offers to connect them with your team. This catches frustrated visitors before they leave and turns potential complaints into save opportunities.
Why this matters for your business
Proactive, not reactive
Brian offers human support before the visitor has to ask. This feels more attentive and reduces visitor frustration.
Automatic escalation
When frustration is detected, the session is automatically flagged for your team. No manual monitoring needed.
Webhook alerts
Get instant notifications via webhook when a sentiment escalation occurs. Connect to Slack, email, or any alert system.
Saves relationships
Catching frustrated visitors early turns potential negative experiences into positive human interactions.
How it works
Brian monitors visitor messages for frustration indicators in real time
Signals include: capital letters, multiple exclamation marks, negative keywords, short replies
When frustration is detected, Brian empathetically acknowledges it
Brian proactively offers to connect the visitor with a human
The session is flagged as 'handoff requested' and your team is notified
Your team can take over immediately with full conversation context
Who this is for
Service businesses where customer satisfaction is critical
Businesses that receive complaints or frustrated enquiries regularly
Anyone who wants to prevent visitors from leaving angry
Combined with the Self-Learning Engine™
Smart Escalation gets even more powerful when paired with Brian's Self-Learning Engine. He analyses how visitors interact with this feature and automatically optimises his approach over time.
Learn about the Self-Learning EngineTry Smart Escalation for free.
14-day trial. No credit card. Brian is ready when you are.
Australian made. Built for businesses worldwide.