Your AI receptionist. On the tools? Brian answers.
Never miss a lead again. Your AI agent handles calls for quotes, emergency callouts, and booking requests while you're on the job.
Sound familiar?
These problems cost you customers every week
Missing calls and enquiries while on a job site
Losing leads to competitors who respond faster
Spending evenings returning calls instead of resting
No easy way for customers to book or get quotes after hours
How Brian helps
Emergency callout handling
Visitors describe their issue, Brian assesses urgency and captures their details for an immediate callback.
Instant quote requests
Brian asks the right questions (type of work, location, urgency) and captures contact details for your team to quote.
After-hours booking
Calendly popup integration lets customers book the next available slot even at midnight.
Service area questions
Brian knows your service area and tells visitors immediately if you cover their suburb.
Why plumbers lose leads (and how to stop it)
The average Australian plumber misses 3 out of every 10 website enquiries. Not because they don't care, but because they're under a sink, on a roof, or driving between jobs. By the time you check your phone, that customer has already called someone else. Brain Buddy changes the equation. Brian sits on your website 24 hours a day and handles the three conversations that matter most to plumbing businesses: emergency callouts that can't wait, quote requests with the detail you actually need, and service area filtering so you don't waste time on jobs outside your radius.
How the Self-Learning Engine works for plumbing businesses
Brian doesn't just answer questions. He learns from every conversation. The Self-Learning Engine analyses your chat transcripts every night and identifies questions Brian struggled to answer, spots patterns in what your visitors ask about most, adjusts responses based on what's converting into actual bookings, and flags conversations where visitors dropped off. After 30 days, the Brian on your website is significantly sharper than the one you started with. No manual training required.
Live preview
What your visitors will see
Default agent name is Brian. You can rename it to match your business.
Brian
Plumbers & Tradies
Gets smarter every day with the Self-Learning Engine™
Your plumbers & tradieschatbot analyses its own conversations overnight. It learns what questions customers ask, identifies missed opportunities, and improves its responses automatically. Every morning, it's better than yesterday.
The numbers
Trusted by Australian plumbers businesses
Brain Buddy is built in Sydney for Australian businesses. Brian understands Australian English, local suburbs, and the way Aussie customers communicate.
Australian tradespeople miss an estimated 30% of website enquiries outside business hours
Businesses using AI chatbots for lead capture report 35–50% more qualified leads per month
The average plumber saves 5+ hours per week on phone tag and admin with AI automation
Frequently asked questions
Can the chatbot handle emergency plumbing callouts?
Yes. Brain Buddy detects urgency in the visitor's language and prioritises emergency enquiries. It captures the customer's name, phone number, location, and a description of the problem, then flags it as urgent so you can respond immediately. You can also set up instant notifications via email or SMS for emergency leads.
Does Brain Buddy work outside business hours?
That's exactly when Brian is most valuable. Most plumbing enquiries happen in the evening or on weekends when your office is closed. Brian captures every lead 24/7, so you never miss a potential job because you weren't available to answer.
Can Brian check if a customer is in my service area?
Yes. During setup, you tell Brian which suburbs, postcodes, or regions you service. When a visitor asks for a quote, Brian confirms their location is within your coverage area before capturing their details. If they're outside your area, Brian lets them know politely.
Will it sound like a real person or a robot?
Brian is designed to sound natural and conversational, not scripted. He matches your brand voice and uses plain language. Most visitors don't realise they're chatting with AI. You can review and adjust Brian's tone at any time from your dashboard.
Can it handle quote requests with follow-up questions?
Absolutely. Brian asks contextual follow-up questions based on the type of job. For a blocked drain, he might ask about the location of the blockage and whether it's affecting multiple fixtures. For a hot water replacement, he'll ask about the current system type and preferred energy source. You get detailed leads, not just a name and number.
How long does it take to set up?
60 seconds. Brain Buddy scans your plumbing website, learns your services, service areas, and business details, then deploys Brian on your site. You can customise everything from your dashboard after that.
What does Brain Buddy cost for plumbers?
Plans start at $49 AUD per month for up to 500 conversations. Most single-operator plumbing businesses sit comfortably on the Starter plan. You can try it free for 14 days with no credit card required.
Get your plumbers & tradies chatbot live in 60 seconds.
Scan your website, deploy instantly, and let the Self-Learning Engine\u2122 handle the rest.
Australian made. Built for businesses worldwide.