Brian handles the routine. You handle the important stuff.
Seamless handoff between AI and your team. No dropped conversations.
Brian handles most visitor questions automatically: pricing, services, hours, FAQs. When a visitor requests to speak with a human, or when Brian detects frustration, your team gets notified instantly. With one click, a team member takes over the conversation. The visitor sees a smooth transition. Your team has full context from the AI conversation. No starting over.
Why this matters for your business
AI handles the volume
Brian answers the repetitive questions that take up most of your team's time. Your humans focus on high-value conversations.
Instant handoff notifications
When a visitor requests a human, your team gets an email notification and the conversation appears at the top of the Live Chat page.
Full conversation context
When your team takes over, they see the entire conversation history. They know what the visitor asked, what Brian said, and what the visitor needs.
Smart sentiment detection
Brian detects frustrated visitors (caps, exclamation marks, negative language) and proactively offers human support before they have to ask.
How it works
Brian handles incoming conversations on your website 24/7
When a visitor requests a human or Brian detects frustration, the session is flagged
Your team sees the flagged conversation in the Live Chat dashboard
One click to 'Take Over' and start replying directly
The visitor sees a smooth transition with full context preserved
Team replies appear as 'Team' messages so visitors know a human is responding
Who this is for
Businesses that want AI efficiency but human warmth for important conversations
Teams that can't be online 24/7 but don't want to miss leads
Service businesses where some enquiries need a personal touch
Combined with the Self-Learning Engine™
Live Chat Takeover gets even more powerful when paired with Brian's Self-Learning Engine. He analyses how visitors interact with this feature and automatically optimises his approach over time.
Learn about the Self-Learning EngineTry Live Chat Takeover for free.
14-day trial. No credit card. Brian is ready when you are.
Australian made. Built for businesses worldwide.