Brian handles the volume. You close the deals.
Seamless AI-to-human handoff. Full conversation context. No dropped leads.
Brian handles most visitor questions automatically: pricing, services, hours, FAQs. When a visitor requests to speak with a human, or when Brian detects frustration, your team gets notified instantly. With one click, a team member takes over the conversation. The visitor sees a smooth transition. Your team has full context from the AI conversation. No starting over.
Why this matters for your business
AI handles the volume
Brian answers the repetitive questions that consume 80% of your team's time. Your humans focus on the high-value conversations that actually close deals.
Instant handoff notifications
When a visitor requests a human, your team gets an email notification and the conversation appears at the top of the Live Chat page. No leads sitting in limbo.
Full conversation context
When your team takes over, they see the entire AI conversation history. They know what the visitor asked, what Brian said, and exactly what the visitor needs. No repeating yourself.
Smart sentiment detection
Brian detects frustrated visitors through language patterns and proactively offers human support before they have to ask. Catch unhappy visitors before they leave.
How it works
Brian handles incoming conversations on your website 24/7
When a visitor requests a human or Brian detects frustration, the session is flagged
Your team sees the flagged conversation in the Live Chat dashboard with full context
One click to 'Take Over' and start replying directly to the visitor
The visitor sees a smooth transition with full conversation history preserved
Team replies appear with your team member's name and avatar
Who this is for
Businesses that want AI efficiency for routine questions but human warmth for important conversations
Teams that can't be online 24/7 but don't want to miss a single lead
Service businesses where some enquiries genuinely need a personal touch to close
Combined with the Self-Learning Engine™
Live Chat Takeovergets even more powerful when paired with Brian's Self-Learning Engine. He analyses how visitors interact with this feature and automatically optimises his approach over time.
Learn about the Self-Learning EngineFrequently asked questions
How does the handoff work for the visitor?
The transition is seamless. The visitor stays in the same chat window. They see a message like 'I'm connecting you with a team member.' Your team member's name and avatar appear on subsequent messages. The visitor never has to repeat what they've already told Brian.
What happens if no one is available to take over?
If your team isn't online, Brian captures the visitor's contact details and creates a callback request. The visitor gets a message like 'Our team will get back to you shortly.' You never lose the lead.
Can multiple team members handle live chat?
Yes. Any team member with agent or owner access can see and take over conversations. Each team member has their own name and avatar that appears in the chat.
Does Chatbase or Chatling offer live chat takeover?
No. Chatbase and Chatling are AI-only with no human takeover capability. Brain Buddy is one of the few platforms at this price point that includes seamless AI-to-human handoff.
How do I get notified about handoff requests?
Email notifications are sent instantly when a handoff is requested. You can also set up webhook alerts to Slack or any other notification system.
Try Live Chat Takeover for free.
14-day trial. No credit card. Brian is ready when you are.
Australian made. Built for businesses worldwide.