Your AI host. Tables booked, questions answered.
Handle reservations, menu questions, and catering enquiries without interrupting service.
Sound familiar?
These problems cost you customers every week
Staff too busy during service to answer the phone
Lost bookings from unanswered calls and messages
Repetitive questions about menu, hours, and dietary options
No way to handle catering enquiries outside hours
How Brian helps
Table reservations
Visitors book a table through the Calendly popup. Available even when the restaurant is closed.
Menu and dietary questions
Brian knows your full menu and can answer questions about vegan, gluten-free, and allergy options.
Catering and events
Capture catering enquiries with details about group size, date, dietary needs, and budget.
Opening hours and location
Instant answers about when you're open, where to park, and how to find you.
Why hospitality venues lose bookings online
Your kitchen is firing, service is in full swing, and the phone is ringing off the hook. Nobody has time to answer a website enquiry about dietary options or Saturday availability. That customer moves on to the next restaurant on Google. For cafes, restaurants, bars, and event venues, the website is often the first touchpoint. If a visitor can't get an answer within 30 seconds, they leave. Brain Buddy makes sure they don't.
How the Self-Learning Engine works for hospitality
The Self-Learning Engine analyses Brian's conversations nightly and spots the most-asked menu questions so you can update your website or Brian's knowledge, tracks which conversation flows lead to confirmed bookings, identifies peak enquiry times so you can plan staffing around digital demand, and flags negative sentiment so you can follow up personally.
Live preview
What your visitors will see
Default agent name is Brian. You can rename it to match your business.
Brian
Cafes & Restaurants
Gets smarter every day with the Self-Learning Engine™
Your cafes & restaurantschatbot analyses its own conversations overnight. It learns what questions customers ask, identifies missed opportunities, and improves its responses automatically. Every morning, it's better than yesterday.
The numbers
Trusted by Australian cafes businesses
Brain Buddy is built in Sydney for Australian businesses. Brian understands Australian English, local suburbs, and the way Aussie customers communicate.
Restaurants using AI chat report 25–40% more online bookings
82% of diners expect to be able to book online without calling
The average venue saves 3+ hours per week on phone-based booking admin
Frequently asked questions
Can the chatbot handle table reservations?
Yes. Brian captures all the details you need: party size, date, time, and special requirements. Bookings are sent to your team via Calendly, Google Sheets, or your reservations system through Zapier integration.
Does it know our menu and dietary options?
Brian scans your website during setup and learns your menu, including dietary and allergen information. You can add or update menu details at any time from your dashboard. Brian answers menu questions conversationally, not like a search engine.
Can it handle catering and event enquiries?
Absolutely. Brian asks the right qualifying questions upfront: event date, guest count, budget range, dietary requirements, and service style. Your events team receives a detailed brief ready for follow-up.
What about questions in different languages?
Brian supports over 50 languages. If your venue is in a tourist area or diverse community, visitors can ask questions in their preferred language and get natural, accurate responses.
Will it work during busy service hours?
That's when Brian is most valuable. Your team is focused on guests in the venue. Brian handles all website enquiries simultaneously, whether that's one visitor or twenty, without pulling anyone off the floor.
How does it handle complaints or negative feedback?
Brian is trained to detect frustration and negative sentiment. When a visitor expresses a complaint, Brian acknowledges the concern and escalates to your team via live chat or email notification. He doesn't try to resolve complaints, he connects the guest to a real person.
What does it cost for a restaurant?
Plans start at $49 AUD per month. Most single-venue restaurants and cafes find the Starter plan covers their needs. You can try Brain Buddy free for 14 days.
Get your cafes & restaurants chatbot live in 60 seconds.
Scan your website, deploy instantly, and let the Self-Learning Engine\u2122 handle the rest.
Australian made. Built for businesses worldwide.